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TECHNICAL SUPPORT SPECIALIST |
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RESPONSIBILITIES
- Assist all end users with general computer operation and desktop application software questions and problems
- Troubleshoot end user PC problems of all moderate complezity, often requiring examination of underlying PC, OS, configurations and application software
- Responsible for the operation, installation and configuration phase of desktop computer equipment
- Provide on-call support in performing installation and troubleshooting
- Perform hardware and software upgrades to peripheral equipment
- Install and maintain facility wiring infrastructure
- Identify and/ or assist with resolution to user access issues
- Generate network services reports plus advise management on operational status
- Solve technical problems of moderate complexity, exercising initiative and judgment
- Perform preventive maintenance and safety inspections of assigned equipment
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QUALIFICATIONS
- Must be a gradute of any IT related courses.
- At least 1-2 years of technical experience.
- Candidates must possess excellent verbal and written communications skills.
- Proficient in installing/ troubleshooting PC hardware, software and configurations, network setup and must have experience with Windows 7/8/10 (install, setup and configure), Windows Server 2012 and up, Microsfoft Office (all version).
- Knowledgeable in MS Outlook usage and configuration.
- Preferably with IT related trainings that can support desktop troubleshooting and configurations.
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